All products purchased on haticeschmidt.com can be returned within 14 days after timely cancellation without stating a reason, provided they are unused and in their original packaging*. The cost of return shipping is to be covered by the buyer.
For prompt processing and refunding, please follow these steps:
Cosmetic products are considered hygiene items, so they must be in unused condition. We cannot guarantee a refund if the product has been used.
Please return the goods insured (as a parcel with tracking number). You can purchase a pre-filled shipping label at this link: DHL returns label. There, our return address is filled in, you only need to select the appropriate shipping label and enter your details as the sender.
Mark the shipment with the note "Return" and include your order ID.
If you choose not to use the prepared label, please send your return to the following address: Hatice Schmidt GmbH, Schönstedtstraße 7, 12043 Berlin, Germany.
General instructions for returns:
Please avoid damaging or contaminating the goods. Return the product in its original packaging with all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging. Do not send any goods back to us without prepaid postage as we can not accept your return in this case.
*only applicable within the EU